Karen Jones
Airside Ground Handling and Service Providers Engagement Manager, Heathrow Airport
Karen is currently leading engagement with Ground Handlers and Service Providers at Heathrow Airport, responsible for teams that drive compliance standards, strengthen stakeholder collaboration, and improve performance while supporting the delivery of Heathrow’s safety and operational objectives across the airside community.
She is a versatile aviation and stakeholder engagement professional with experience spanning operations, non-capital programme delivery, governance, and performance leadership.
Skilled in establishing and mobilising programmes, implementing governance frameworks, driving benefits realisation, and leading stakeholder engagement to translate strategic objectives into measurable business outcomes. Experience also extends beyond aviation, having supported major UK retailers in delivering customer experience initiatives, performance management, data-led decision-making, and cross-functional collaboration.
